Cancellation & Refund Policy


      Last updated on Dec 13th 2023

      Tall Trees Tech believes in helping its customers as far as possible, and has therefore a liberal cancellation
      policy. Under this policy:

      Cancellations will be considered only if the request is made immediately after placing the order. However, the
      cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they
      have initiated the process of fulfilling them.
      Tall Trees Tech does not accept cancellation requests for perishable items like flowers, eatables etc. However,
      refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
      In case of receipt of damaged or defective items please report the same to our Customer Service team. The request
      will, however, be entertained once the merchant has checked and determined the same at his own end. This should be
      reported within 7 days of receipt of the products.
      In case you feel that the product received is not as shown on the site or as per your expectations, you must bring
      it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after
      looking into your complaint will take an appropriate decision.
      In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to
      them.
      In case of any Refunds approved by the Tall Trees Tech, it’ll take 6-8 days for the refund to be processed to the
      end customer.